We are committed to quality products and your satisfaction is 100% guaranteed.
We can not accept returns on custom-made orders. if an item arrives damaged with damaged packaging; the customer must contact ups immediately. All products shipped by SimplyFrame is insured. UPS will provide prepaid packaging to ship back and we will replace the damaged item at no extra cost.
How To Return your product.Option 1:Expedited Photo Returns.
If your product arrives damaged or defective in some way we offer a hassle-free Return process with photo to speed replacement.
1.Take digital photo of damaged product and the shipping container it arrived in (only if the package is also damaged).
2. Attach digital photos to an email and send them to email@example.com. Please include your order number, shipping ID or item number, brief description of reason for return, and if you like a replacement or refund.
3. An email will be sent to email account provided within 24-48 hours confirming that your photo return is being processed. If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on your photos.
Note: Photo Returns are accepted for most open edition art prints and selected limited edition giclee prints, including framed items, canvas, and wood mounts. Photo Returns are not available for some items, including originals, hand painted art, and most limited edition prints. If the damage or quality issue is not apparent in the photo, you may be asked to return the item at your expense before a return can be processed.
Regular Returns.You may return your product for full refund of the product cost-excluding shipping charges. Steps:
1. Complete the Return Instructions form on the back of the packing ship included with your order.
2. Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a traceable method (Federal Express, UPS, USPS).
227 Sunrise Highway
Lynbrook, NY 11563
We usually issue your refund within 48-72 hours of receiving the package.